PromptFlow Store / Support
Downloads, refunds and the 30-day money-back guarantee — answered.
All purchases and links live in your Dashboard.
One-time purchases with lifetime access.
Full details of the 30-day guarantee.
Sign in and open your Dashboard. Every completed order appears under "My purchases" with its download links. You can also see the full list on the Orders page.
Payment confirmations usually arrive within a minute. Refresh your Dashboard once; if the order is still missing after a few minutes, contact us with the email you paid with and we'll unlock it manually.
Products are delivered as a ZIP file, a Google Drive link, or both. ZIP files are stored privately and served through secure links that expire, so grab a fresh link from your Dashboard each time.
That's expected — links are time-limited for security. Open your Dashboard and click the download again to generate a new one. Your access never expires, only individual links do.
Lifetime. Every product is a one-time purchase with permanent access to the files and any updates we publish for that product.
Yes, you may use them in your own and your clients' projects. You may not resell, redistribute, or publish the files themselves as your own product.
If a product isn't right for you, request a refund within 30 days of your order date and you get your money back in full — no questions asked.
Refunds are handled by Paddle, our payment provider and Merchant of Record. Reply to your purchase receipt email or contact us and we'll process it. Full details are on the Refund Policy page.
Paddle processes approved refunds within a few business days. Depending on your bank or card issuer, it can take up to 10 business days to appear on your statement.
Access to that product's files is revoked once the refund is processed, and the order shows as Refunded in your Dashboard.
Yes. Purchases are tied to your account so your downloads are always available when you sign in. You'll be asked to sign in before checkout, then returned straight to payment.
Checkout is powered by Paddle and accepts major credit and debit cards plus popular local methods. Paddle is the Merchant of Record and handles taxes and invoicing.
A receipt is emailed by Paddle right after payment. Your Orders page also lists each purchase with its invoice number.
Email aliawaischeema@gmail.com with your order email and the product name. We usually reply within one business day.
See also our Terms & Conditions, Refund Policy and Privacy Notice.